Terms & Conditions

Your use of the Aarv website and services is subject to these Terms & Conditions. By accessing or using our site, you agree to the following:

• Eligibility: You represent that you are at least the age of majority in your jurisdiction, or that you have consent from a parent or legal guardian to use this website and make purchases.
• Personal Use: Our products and services are intended for personal, non-commercial use unless we expressly agree otherwise in writing.
• Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Accuracy of Information: You agree to provide current, complete, and accurate information whenever you create an account or place an order.
• Prohibited Use: You agree not to use the site for any unlawful or unauthorized purpose, and not to interfere with or disrupt the security, integrity, or performance of the website.
• Modification or Suspension: We may modify, suspend, or discontinue any part of the website or services at any time without prior notice.

When you create an account or place an order with Aarv, you are entering into a contract with us. The following terms apply to accounts and orders:

• Account Creation: You may be able to check out as a guest or by creating an account. You are responsible for keeping your login details secure and for updating your information when it changes.
• Placing an Order: By submitting an order, you are making an offer to purchase the selected products under these Terms & Conditions.
• Order Acceptance: Order confirmation emails acknowledge that we have received your order, but do not constitute acceptance. A binding contract is formed when we dispatch your order and send a shipment confirmation.
• Order Cancellation by Us: We reserve the right to cancel or refuse any order for reasons including, but not limited to, product unavailability, errors in pricing or description, suspected fraud, or violation of these Terms.
• Order Changes & Cancellation by You: Once an order is placed, changes or cancellations may be possible only before the order has been processed for shipment. Please contact us as soon as possible for assistance.
• Pre-Orders / Backorders: If offered, estimated shipment dates are provided for guidance only and may be subject to change.
• Communications: We may contact you via email, phone, or SMS regarding your account, orders, and important service-related updates.

We aim to provide transparent and accurate pricing for our premium hydration products. The following terms apply to pricing and payment:

• Prices & Taxes: All prices displayed on our website are subject to change without notice. Applicable taxes, duties, and fees will be calculated and shown at checkout where required by law.
• Payment Methods: We accept the payment methods displayed at checkout. By providing payment details, you confirm that you are authorized to use the selected payment method.
• Billing Authorization: By submitting your order, you authorize us and our third-party payment processors to charge the total order amount (including taxes, shipping, and any additional fees) to your chosen payment method.
• Currency & Fees: Transactions are processed in the currency indicated at checkout. Your bank or card issuer may charge additional fees, which are outside of our control.
• Pricing & Availability Errors: In the event of an error in price, description, or availability, we reserve the right to correct the error and cancel any affected orders, with a full refund of any amounts paid.

Once your order has been accepted, we will arrange shipment of your products. Shipping and delivery are subject to the following terms:

• Shipping Destinations: We ship only to the locations indicated on our website. Orders placed for delivery outside these areas may be cancelled and refunded.
• Delivery Estimates: Any delivery times provided are estimates only and are not guaranteed. Delays may occur due to factors beyond our reasonable control.
• Shipping Charges: Shipping costs and any applicable import duties or fees will be displayed at checkout, where possible, and are your responsibility unless otherwise stated.
• Risk of Loss: Risk of loss and title for products pass to you upon delivery to the shipping address you provide, or, where permitted by law, upon delivery to the carrier.
• Failed or Refused Delivery: If a package is returned to us due to an incorrect address, failure to collect, or refusal of delivery, we may charge additional shipping fees to resend the order or issue a refund minus original shipping costs, where applicable.

Tracking information and specific delivery terms are provided by our third-party carriers and may vary. Their terms and conditions will also apply to your shipment.

We want you to be fully satisfied with your Aarv purchase. Our returns and refunds practices are summarized below and may be supplemented by a separate Returns Policy on our website:

• Return Eligibility: Subject to applicable law, items may be eligible for return within the timeframe specified on our website, provided they are unused, in their original condition, and with all packaging and tags intact.
• Return Process: To initiate a return or exchange, please contact our customer support team and follow the instructions provided, including proof of purchase where required.
• Non-Returnable Items: Certain items, such as customized products, final sale items, or products that cannot be returned for hygiene reasons once opened or used, may not be eligible for return.
• Refund Method: Approved refunds will generally be issued to the original method of payment or as store credit, as indicated in our Returns Policy. Original shipping charges may be non-refundable except where required by law.
• Defective or Damaged Items: If you receive a defective or damaged product, please notify us as soon as reasonably possible. We may offer a repair, replacement, or refund in accordance with applicable consumer protection laws.

Please refer to the detailed returns information on our website for specific timeframes, conditions, and any country-specific rights that may apply.

The Aarv website, our products, and all associated content are protected by intellectual property laws. By using our site, you acknowledge and agree to the following:

• Ownership: All trademarks, logos, graphics, text, product names, and other content on the site are owned by or licensed to Aarv and are protected by copyright, trademark, and other laws.
• Limited License: We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the site for personal, non-commercial purposes in accordance with these Terms.
• Restrictions: You may not copy, reproduce, distribute, modify, create derivative works from, or exploit any part of the site or its content without our prior written consent.
• User Content: When you submit reviews, comments, or other content, you grant Aarv a worldwide, non-exclusive, royalty-free, perpetual, and transferable license to use, reproduce, modify, publish, and display such content in connection with our business.
• Content Standards: You agree not to submit content that is unlawful, defamatory, obscene, harassing, infringing, or otherwise objectionable, or that violates any third-party rights.
• Feedback: Any ideas, suggestions, or feedback you provide may be used by us without obligation to compensate you, and you waive any claim to ownership of such feedback.
• Acceptable Use: You agree not to attempt to gain unauthorized access to the site, interfere with its normal operation, introduce malware, or use the site in a way that could damage, disable, or impair our systems.

We reserve the right to remove content or suspend accounts that, in our sole discretion, violate these Terms or applicable law.

To the fullest extent permitted by law, the Aarv website, products, and services are provided on an "as is" and "as available" basis, without any warranties of any kind, whether express or implied.

• We do not warrant that the website will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected immediately.
• We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
• In no event shall Aarv, its directors, officers, employees, affiliates, agents, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the site or products.
• To the extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms, the website, or the products shall not exceed the amount you paid for the order giving rise to the claim.

You agree to indemnify and hold harmless Aarv from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party. Nothing in these Terms is intended to exclude or limit any rights you may have under mandatory consumer protection laws.

We may update these Terms & Conditions from time to time to reflect changes in our business practices, products, technology, or legal requirements. When we make significant changes:

• We will post the updated Terms on this page with a new effective date
• We may notify you via email or account notifications where appropriate
• Your continued use of the website and services after the changes become effective constitutes your acceptance of the revised Terms

If you do not agree to the updated Terms & Conditions, you should stop using our website and services.